Enhancing the efficiency of the back office through Shared Services, Outsourcing, Digitisation, Automation and Data Analytics

Over the last 10 years, the majority of reforms aimed at the Australian Public Sector have focused on improving service delivery. These reforms have been spurred by an increased demand for cost effective and efficient public services from citizens.

In response, public sector organisations are looking at driving efficiency into their back office functions in order to free up revenue to meet front-line requirements. It is also compelling them to adopt citizen-centric service delivery models to improve their customer experience, by delivering outcomes based on citizens’ needs, and expectations, in addition to outcomes through enhanced service levels at reduced cost.

In light of these challenges, SSON’s 10th annual Public Sector Transformation conference will explore the range of service delivery models currently being investigated by governments and utilities, including shared services, contestability and outsourcing.

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What will you learn at the Public Sector Transformation Forum 2016?

Interactive Sessions

Efforts to develop a “whole of government” approach to shared services to leverage economies of scale

Real Situation Analysis

Creating standardised processes across multiple government departments to improve efficiency and effectiveness

ISO Technical Committee

Lessons learned from previous council mergers and the decommissioned reforms in Western Australia

Reduce Costs and Improve Quality

Leveraging outsourcing and contestability to deliver higher value, cost effective services

Networking Opportunities

Creating a high performance culture and overcoming change fatigue

Also, new for this year, the event will include case studies from utilities, reflecting the common challenges of limited budget and resistance to change faced by both sectors, and will also include a local government focus day, to address the specific issues faced by councils around Australia in light of the decommissioned WA reforms and NSW’s proposed ‘fit for the future’ amalgamations.

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Who will you meet at the Public Sector Transformation 2016?

This event has been designed to provide a platform for the public sector to realise the benefits of shared services, outsourcing, process excellence and culture change.


Director General


Head of Shared Services


Director/ Head of Business Transformation/ Finance/ HR/Procurement/ Contestability/ Business Services/ Administrative Services




General Manager


Chief Executive Officer


Chief Executive Officer


Chief Executive Officer


Head of Reform

Past Attendees Say it Best

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